Terms of Service

Last updated: 01-1-2026

Overview

This website, goldie-glow.com (the "Website"), "we", "us", or "our"). Throughout the Website, the terms "we", "us", and "our" refer to Goldie Glow. We offer this Website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms, conditions, and policies referenced herein and/or available by hyperlink (including our Privacy Policy, Shipping Policy, and Refund Policy). These Terms apply to all users of the Website, including browsers, customers, and contributors of content.

Please read these Terms carefully before using the Website. If you do not agree to all of these Terms, do not use the Website. Any new features or tools added to the Website are also subject to these Terms. We reserve the right to update or change these Terms at any time by posting updates to this page, and your continued use of the Website constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years of age (the age of majority in your state or province of residence), or that you are of legal age and have given consent for any minor dependents to use this Website under your supervision.

Elements of our Website — including its "look and feel," text, images, logos, buttons, icons, software, and other materials — are our exclusive property or are licensed to us, and are protected by trademark, copyright, trade dress, and other laws. They may not be copied, imitated, or retransmitted in whole or in part without our express written permission.

You may not use our products or Website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws). You must not transmit any malicious code. A breach of any of these Terms will result in immediate termination of your Service.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements; payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this Website is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this Website is at your own risk. We reserve the right to modify the contents of this Website at any time but have no obligation to update any information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) or any products at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service or products.

Section 5 — Products and Services

Our products are dietary supplements / food supplements. Certain products may be available exclusively online and in limited quantities, and are subject to return or exchange only according to our Refund Policy.

Health disclaimer. Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not a substitute for sun protection and do not protect against UV radiation or sunburn — always use appropriate sun protection. Individual results may vary. Consult your physician before using our products, especially if you are pregnant, nursing, taking medication, or have a medical condition. This information is not medical advice.

We have made every effort to display our products' colors and images as accurately as possible, but we cannot guarantee that your device's display will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit quantities, on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice. We do not warrant that the quality of any products will meet your expectations.

Section 6 — Pre-Orders

From time to time we may offer products for pre-order before they are in stock. By placing a pre-order, you acknowledge and agree that:

• Your payment method will be charged at the time you place the pre-order, unless stated otherwise at checkout;
• Estimated shipping timeframes for pre-orders (for example, "ships within 3–4 weeks") are estimates and not guarantees, and may change due to factors outside our control;
• We will notify you and provide tracking once your pre-order ships;
• If we are unable to fulfill your pre-order within a reasonable time, we will notify you and you may be entitled to a refund;
• Pre-order terms apply only to the applicable order and do not affect the schedule of any subscription renewals.

Section 7 — Subscriptions and Recurring Billing

We offer optional Subscribe & Save subscriptions with recurring billing. By starting a subscription, you authorize us and our subscription and payment providers to charge your payment method on a recurring basis according to the plan you select, until you cancel.

• Delivery schedule. Subscriptions renew and ship according to the plan selected at checkout (for example, a 1-bottle plan ships monthly, a 2-bottle plan ships every 2 months, and a 3-bottle plan ships every 3 months).
• Billing. You will be charged automatically for each renewal at the then-current subscription price plus applicable taxes and shipping, if any.
• Manage or cancel. You can edit, skip, pause, or cancel your subscription at any time through your account or by contacting us at support@goldie-glow.com. Cancellations take effect for future renewals; to avoid being charged for an upcoming order, cancel before that order is processed.
• Price changes. We may change subscription pricing on a going-forward basis with notice as required by law.
• Submitting a refund request does not automatically cancel your subscription — you must cancel it separately.

Section 8 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers or resellers. You agree to provide current, complete, and accurate purchase and account information for all purchases and to promptly update your account information as needed so that we can complete your transactions and contact you.

Section 9 — Optional Tools and Third-Party Links

We may provide access to third-party tools and links that we do not monitor or control, provided "as is" and "as available" without warranties. Your use of such tools and websites is at your own risk, and you should review the applicable third party's terms and policies. We are not responsible or liable for any third-party materials, websites, products, or services.

Section 10 — User Comments and Submissions

If you send us creative ideas, suggestions, reviews, photos, or other materials (collectively, "comments"), you agree that we may, without restriction, use, edit, copy, publish, and distribute them in any medium without compensation or obligation of confidentiality. You represent that your comments do not violate any third party's rights and do not contain unlawful, abusive, or objectionable material. You are solely responsible for the comments you make, and we take no responsibility for comments posted by you or any third party.

Section 11 — Personal Information

Your submission of personal information through the Website is governed by our Privacy Policy.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders (including after an order has been submitted) if any information is inaccurate, without prior notice. We undertake no obligation to update or clarify information except as required by law.

Section 13 — Prohibited Uses

You are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any laws or regulations; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malicious code; (h) to collect or track others' personal information; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website. We reserve the right to terminate your use of the Website for violating any prohibited use.

Section 14 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results will be accurate or reliable.

Your use of the Service is at your sole risk. The Service and all products delivered to you are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Goldie Glow, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of the Service or any products, even if advised of the possibility. Because some jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 15 — Indemnification

You agree to indemnify, defend, and hold harmless Goldie Glow and our affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.

Section 16 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

Section 17 — Termination

The obligations and liabilities incurred prior to termination survive termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by ceasing to use the Website. If we suspect you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due through the date of termination.

Section 18 — Entire Agreement

These Terms and any policies or operating rules posted by us constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.

Section 19 — Registration

You may be given the opportunity to create an account. By registering, you represent that all information you provide is current, complete, and accurate, and you agree to keep it updated. You are responsible for maintaining the confidentiality of your username and password and for all activity under your account. We may disable any account at any time if, in our opinion, you have failed to comply with these Terms.

Section 20 — Payment

We use third-party payment providers (such as Shopify Payments and PayPal) to process all online payments. When you make a payment, your card and payment details are transmitted to the relevant payment provider for processing and confirmation. We do not store your full card number or security code.

Section 21 — Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and shall not constitute a waiver of any subsequent breach.

Section 22 — Governing Law; Arbitration; Class Action Waiver

The Website is operated by Goldie Glow from its principal offices in the Netherlands. These Terms and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict-of-laws principles.

For customers in the United States: you agree that any and all claims, disputes, or controversies arising out of or relating to these Terms, the Website, or our products (collectively, "Claims") shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA"), and that the substantive laws of the State of Delaware shall apply to such Claims to the extent not preempted by Netherlands law or the Federal Arbitration Act.

• Notice first. Before commencing arbitration, you must send us written notice of your Claim at support@goldie-glow.com and allow 30 days to resolve it.
• The arbitration shall be conducted before a single arbitrator under the applicable AAA Rules and subject to the Federal Arbitration Act.
• For amounts in controversy of $10,000 or less, the arbitration may be conducted by telephone or on written submissions at your option; for larger amounts, it may be held in person at a location determined by the AAA.
• The arbitrator may award direct damages only, with no authority to award punitive damages or equitable relief.
• THERE IS NO RIGHT TO LITIGATE CLAIMS IN COURT AND NO RIGHT TO A JURY TRIAL.
• Class action waiver. Claims must be brought on an individual basis only. You may not bring a Claim as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate the claims of multiple persons.

If the class action waiver is found unenforceable, any class or collective claim must instead be brought in a court of competent jurisdiction. For more information about the AAA, visit www.adr.org.

Section 23 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to the Website. It is your responsibility to check this page periodically. Your continued use of the Website following the posting of changes constitutes acceptance of those changes.

Section 24 — Contact Information

Goldie Glow B.V. Wassenberghstraat 34, 9718LM Groningen, Netherlands KVK: 83934561 Email: support@goldie-glow.com

Questions about these Terms of Service should be sent to us at support@goldie-glow.com.