Privacy Policy

Last updated: [01-1-2026]

Introduction

Goldie Glow ("Company", "Goldie Glow", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this "Policy"). 

This Policy describes the types of information we may collect from you, or that you may provide, when you visit our website at goldie-glow.com (the "Website"), purchase our products, register with us, contact us, or otherwise interact with us — whether through the Website, email, SMS/text message, social media, or customer service — and how we collect, use, protect, and share that information. This Policy does not apply to any third-party website or service that has its own privacy policy.

By using the Website or providing us with your information, you agree to the practices described in this Policy.

The Information We Collect

Information you provide to us. When you place an order, create an account, subscribe to our emails or texts, enter a promotion, or contact us, we may collect:

• Identifiers such as your name, billing and shipping address, email address, and phone number;
• Order and transaction information such as the products you purchase, your subscription details, and order history;
• Payment information (your card details are collected and processed by our payment providers — we do not store full card numbers or security codes on our systems);
• Communications you send us, such as customer service messages, reviews, survey responses, and feedback.

Information we collect automatically. When you use the Website, we and our service providers automatically collect certain information using cookies, pixels, tags, and similar technologies, including:

• Your IP address, device type, browser type, operating system, and language;
• Pages you view, links you click, and how you navigate and use the Website;
• Referring website and the dates/times of your visits;
• General location information derived from your IP address.

Information from third parties. We may receive information about you from advertising and analytics partners, social media platforms, and our service providers, which we may combine with information we already hold about you.

How We Use Your Information

We use the information we collect to:

• Provide, process, and fulfill your orders and subscriptions, including pre-orders, and communicate with you about them;
• Manage your account and provide customer support;
• Send you order confirmations, shipping updates, and other service messages;
• Send you marketing communications by email and SMS where you have signed up or where otherwise permitted by law (you can opt out at any time — see "Your Choices" below);
• Personalize your experience and show you relevant products and offers;
• Measure and improve our Website, products, and marketing, including through advertising and analytics;
• Detect, prevent, and address fraud, abuse, security issues, and technical problems;
• Comply with our legal obligations and enforce our terms and policies.

Cookies, Pixels, and Advertising Technologies

We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to operate and analyze the Website and to deliver advertising.

Advertising and analytics. We work with third parties — including advertising networks, social media platforms (such as Meta/Facebook), and analytics providers — that use tracking technologies to collect information about your activity on our Website and across other websites and apps over time. These partners use this information to deliver interest-based (targeted) advertising and to measure its effectiveness. We do not control these third parties' tracking technologies.

Your cookie choices. Most browsers let you block or delete cookies. You can also opt out of interest-based advertising from many companies through the Digital Advertising Alliance (optout.aboutads.info), the Network Advertising Initiative (optout.networkadvertising.org), and, for mobile, through your device settings. Note that some Website features may not work properly if you disable cookies.

How We Share Your Information

We do not sell your personal information for money. We may share it in the following ways:

• Service providers. With vendors who perform services on our behalf, such as payment processing, order fulfillment and shipping, website hosting, email and SMS delivery, customer service, analytics, and marketing. These providers may access your information only to perform their functions and are required to protect it.
• Advertising and analytics partners. As described above, in connection with cookies and advertising technologies. Under certain U.S. state privacy laws, some of this activity may be considered "sharing" or a "sale" of personal information (see "Your U.S. State Privacy Rights").
• Legal and safety. To comply with applicable law, respond to lawful requests (such as subpoenas or court orders), enforce our terms, protect our rights and property, prevent fraud, or protect the safety of any person.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
• With your consent. In any other way we describe when you provide the information or with your permission.

We do not share SMS/text message opt-in data or consent with any third parties for their own marketing purposes.

Your Choices

• Email marketing. You can unsubscribe at any time using the link in any marketing email, or by contacting us. You may still receive non-marketing messages, such as order and account updates.
• SMS/text marketing. You can opt out at any time by replying STOP to any marketing text. See the "SMS/Text Message Terms" section below for full details.
• Cookies and targeted ads. See "Cookies, Pixels, and Advertising Technologies" above.
• Access and updates. You can review or update your account information by logging in or contacting us at support@goldie-glow.com.

Your U.S. State Privacy Rights

Depending on your state of residence (for example California, Virginia, Colorado, Connecticut, Texas, and others with comprehensive privacy laws), you may have some or all of the following rights regarding your personal information:

• Right to know / access the categories and specific pieces of personal information we have collected about you;
• Right to delete personal information we have collected from you;
• Right to correct inaccurate personal information;
• Right to opt out of the "sale" or "sharing" of personal information and of targeted advertising;
• Right to non-discrimination for exercising your privacy rights.

How to exercise your rights. Submit a request by emailing support@goldie-glow.com with the subject line "Privacy Rights", telling us which right you wish to exercise. We will verify your identity before responding and will respond within the time required by applicable law. You may use an authorized agent to submit a request on your behalf, subject to verification.

Opt out of sale/sharing and targeted advertising. Because we use advertising and analytics cookies (such as the Meta pixel), our activity may be considered "sharing" or "sale" under some state laws. To opt out, email us at the address above with the subject line "Do Not Sell or Share My Personal Information", adjust your cookie settings, and/or use the industry opt-out tools listed under "Cookies, Pixels, and Advertising Technologies." Where supported, we honor Global Privacy Control (GPC) browser signals.

Notice for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides you with the rights described above. In the preceding 12 months, we have collected the following categories of personal information: identifiers; commercial information (such as purchase history); internet or network activity (such as browsing and interaction data); geolocation data (approximate, from IP address); and inferences drawn from the above. We collect this information for the business and commercial purposes described in "How We Use Your Information." We may "share" identifiers, commercial information, and internet activity with advertising partners for cross-context behavioral advertising. We do not knowingly sell or share the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes that require a right to limit under the CPRA.

Children's Privacy

Our Website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information without verified parental consent, we will delete it. If you believe a child under 13 has provided us with personal information, please contact us at support@goldie-glow.com.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Sensitive information such as payment details is encrypted in transit using industry-standard technology. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at support@goldie-glow.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with our legal, accounting, and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

International Visitors and Data Transfers

We are based in the Netherlands and sell to customers in the United States. If you access the Website, your information may be transferred to, stored, and processed in the United States, the Netherlands, and other countries where we or our service providers operate. These countries may have data-protection laws that differ from those in your country. By using the Website, you consent to such transfers.

Third-Party Links

The Website may contain links to third-party websites and services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

SMS/Text Message Terms

By providing your mobile number and opting in, you agree to receive recurring automated marketing and informational text messages (such as order updates, cart reminders, and promotions) from or on behalf of Goldie Glow at the number provided. Consent is not a condition of any purchase.

• Message frequency varies. Message and data rates may apply.
• To opt out, reply STOP to any message at any time. You will receive a one-time confirmation, and no further marketing texts will be sent unless you re-subscribe.
• For help, reply HELP or email support@goldie-glow.com.
• Carriers are not liable for delayed or undelivered messages.
• You agree to provide a valid mobile number and to notify us if your number changes.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date at the top and post the updated Policy on this page. Material changes may be communicated by additional notice where required. Your continued use of the Website after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions about this Policy or our privacy practices, contact us at:

Goldie Glow B.V. Wassenberghstraat 34, 9718LM Groningen, Netherlands KVK: 83934561 Email: support@goldie-glow.com